Tredaş

Tredaş

Info

Administrative

Challenge

Tredaş spreads over a large geographical area. The company provides services at 22 different locations and has approximately 350 employees in these 22 different locations. It was required to follow up the internal processes of these employees

Solution

The internal processes like spending or travelling was implemented over eBA. Internal and external IPs (links) has been defined to these processes.

People from outside are also able to complete their forms by login in through the external link.

Result

When a spending is made, it is ensured that this spending is loaded on eBA and the required procedures are carried out by the central directorate of financial affairs,at this stage, all events are issued electronically, payments to be made to the banks, again following this, we will send payments to the banks, we are able to transfer the documents concerning these expenditures signed with mobile or electronic signatures to the banks without experiencing any problems.

All the requests of the employees concerning travelling are managed over eBA. personnel are making all their requests such as flight, HOTEL, vehicle, etc. over the system. After the approval of the management, information relating to these is sent to the concerned personnel, for instance their flight tickets, information relating to their hotel reservation; and the personnel travel under the light of this information.

Employees and administrators are able to access the system easily through the external link while they are mobile.

Quality

Challenge

Management system directorate works on documentation basis and retrieves documents and the access authorization is critical issue. It is required to enforce the requirements of documentation standards. Also, there are commercial quality indicators set out by governmental institutions.

Solution

Related processes has been designed and it is also able to assign access authorization on user or directorate basis on eBA

Result

The features became the step facilitating the retrieval of quality management certification. Applying the requirements of documentation standards become much easier and by follow up of document management and archiving over this system.

Service

Challenge

The management of incoming complaints and applications of the customers was difficult, so it takes long time to response and should be improved. Also, there are commercial quality indicators set out by governmental institutions.

It was immense amount of correspondences that Tredaş exchanged correspondences both with the citizens and also with the public institutions. Both the incoming letters, correspondences and the outgoing correspondences were causing issue of document archiving along with heap of documents and serious time losses.

Solutions

Tredas receive the incoming complaints of their customers over eBA, and load their applications into the system. They are summarized and be submitted to the upper management, then system directs them to the employees, and manages all the documents required to be replied again on the electronic system, in other words over eBA, by using electronic and mobile signatures. Also, Tredaş archive the documents much easier thanks to eBA.

Result

Tredaş is able to process and approve their documents very quickly and reply to the citizens within certain periods, these periods are very critical  because there are commercial quality indicators set out by governmental institutions. These commercial quality indicators are either complaints, requests or recommendations/suggestions for each topic title, and currently there are certain periods specified for these types of topic titles. Together with eBA, Tredaş now have a system enabling them to provide quick feedback to citizens within right periods and times without omitting these periods in any manner whatsoever. Time loss has been minimized.